I just recently took my 3369 into the dealer to have the software updated. My prior experience with the dealer was so-so, just like those that want to do the minimum of service. I went back to the same dealer to perform the software update because basically theres no other choice inside a 10 mile radius (this is the Silicon Valley).
To get to the point, the dealer performed flawlessly. Highlights were, 1) automatically giving me a loaner car without asking 2) Each detail of the software upgrade and printout was given, 3) The Volt specialist tech was sitting along with the service manager talking to me and manager about how to go about getting the things fixed the best way. 4) car was charged (dealer known not to) 5) washed, 6) most important of all, fixed a rattling of the B pillar airbag unit from driver side that the field engineer was on site to examine and was recommended to replace because of safety issues (it was not looked at last time).
At the end of the 2 day service, I was told I will receive a survey which was his report card. Therefore the extra mile was to get the best grade possible. The problem I have is this is nearly a 180 service experience from last. If I were to average the grade between my two trips, he'd get average. If I were to grade just this trip, of course he gave me an A+ service. However I'm skeptical that this kind of service will continue. I should add that I was sent to the same dealer after speaking with my VA so that probably had something to do with the report card. I gave a A+ report to the selling dealer in which they 1) haven't sent me my plates yet 2) ignored my request for a shorter air dam.
So I ask Volt owners and VAs here, what would you think of this? If the service were to continue being A+, I can be easily convinced. But again, I'm skeptical.