I just filled out the survey form for the trifecta of recent customer satisfaction campaigns. My first attempt to get this done (at the dealer's insistence) was a failure. They did not know anything about me or the car until 15 minutes after I drove up, they did not have the parts, wanted to keep the car for the 3 days it was going to take to get the parts, UGH! We then agreed I would keep the car and they would order the parts and call me in the 3 days it was going to take to get them.
It actually took a week and half to get the parts. I spoke with my Volt advisor several times and apparently she spoke with the service writer several times as well, because the next time I brought the car in, the visit went very quickly, I got a 2011 Malibu from Enterprise (what a piece of 80’s horror!) and 36 hours later our Volt was enhanced, washed and as perfect as it had been when I left it.
For the survey, I did not say I was astounded by the visit, because I was not. I was wary and that continued through picking up the car. I rated them on how I felt, and that was somewhat less than delighted. My experience was tempered by two visits and whenever I was asked how satisfied I was, I answered less than 100%. They did well the second time but the first was a fiasco. I think they will do as well as they did this second time for future visits for two reasons. They know me and the car and my Advisor will be involved. I'll rate them accordingly when the survey comes around.
I’d suggest you rate them they way you feel after the service you’ve had. If that ends up less then 100% on the score card for them, they can always ask you about it.
So much Hardware! So much Software! So many Electrons! And it's got Tires, too!
2012 Volt, Black, Light neutral leather interior/ Dark trim accents, Premium Trim Package, Polished Aluminum Wheels, Bose Premium Audio System, Navigation, Rear Camera/Park Assist.
Ours on February 14, 2012