Hi Volt11 - this is Britta Gross with GM. I'm really sorry you're having trouble with the charger side of things. I've been trying to keep an eye out on this site for issues that we can help with as we "learn" our way through the home charging installation process that's inherently fraught with so much variability it can be quite demanding. If you'd like, you can send me an email at firstname.lastname@example.org and walk me through your particulars and then I'll dig into it and see what's going on.
And by the way, Marty and Leela, we're still following up on your earlier suggestions and we have a zipcode lookup finder that is almost ready that will identify for customers which areas (by zip) qualify for the Coulomb and Ecotality chargers. More to come real soon on this...
Thanks everyone for your suggestions and help in defining and refining our home installation process. We selected SPX as our recommended installer because we felt they were exceptionally professional, cost-conscious, and understood nationally how to execute such a complex service-oriented process. Personally, they’ve been great to work with – and now we just need to make sure at every level and with every conversation everyone’s getting a great level of competitive and professional service. We've had some really great experiences with installations - wish all were equally easy, but they’re not. We’ve been able to connect easily with some customers – but not all. Gotta keep working on this area of communications. SPX has a growing and ever-improving network of trained and qualified electrical contractors. Some of these electricians are just plain terrific! Anyone delivering subpar service is weeded out. We’ve already experienced a very broad range of installation costs – something we expected – but nevertheless it makes it hard to manage customer expectations. I’ll share some of these numbers with you once I have them. And we’ll keep working on cost reduction ideas.
Obviously, we can improve and we're taking every comment you give us to heart – and trying to fix everything we see that needs fixing. Keep up the feedback. We’re counting on your help. Britta
GM Director, Global Energy Systems and Infrastructure Commercialization