Volt Advisor program becomes Chevy Electric Customer Support
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Thread: Volt Advisor program becomes Chevy Electric Customer Support

  1. #11
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    One thing the Volt "Advisor" (or whomever) DID do was get me a $250 merchandise gift certificate after an extended repair. Got a VOLT backpack, license plate, wallet, and some other interesting volt-branded items. I'll take it!

    VOLT Backpack.jpg
    ***2013 Black Volt, Leather with Ceramic White Accents***
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  2. #12
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    So that means instead of expecting Amber to answer forum questions or themphone, we might get any random person who works customer support.

    Amber, we will miss you!!! Please don't leave us!!! (feeling sad)
    LLninja (greenback troll #1)
    2013 Volt G1 white diamond tricoat
    And I'm out of line for the model 3, so people with at least 115k registrations before them are one step closer

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  3. #13
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    Quote Originally Posted by lezouave View Post
    I attempted to call the Volt Advisor team today and was told by the rep I spoke to that the team has been discontinued.

    Also, the info in the Chevy Customer profile here, the listed facebook and twitter accounts are gone or suspended,

    https://twitter.com/ChevyElectric
    https://www.facebook.com/chevroletelectric

    Kind of a rude surprise.
    The old "Volt Advisor" program hasn't really been "discontinued" but it has been re-worked and is now referred to as the "Chevy Electric Customer Support Team" .

    I think the issues with your inactive links and suspended users was simply a matter of the numerous individuals here on gm-volt identified as "Chevrolet Customer Svc" simply have not edited their signature to reflect the most recent changes.
    I have taken the liberty of doing that for them, which you will see now above AND in your original post

    Yes, the Volt Advisor program has changed through the years. The Gen1 car had unprecedented support for an unprecedented car, but the whole program had to merge into other things with the release of other electrified cars such as the ELR, Spark EV, and now Bolt.

    But Chevy Electric owners still have some enhanced levels of personal support through this customer support program as it exists now.
    They have been particularly useful in adjudicating out of warranty concerns and dealing with dealerships in everything from locating authorized service facilities, making appointments, and clarifying repairs.

    Feel free to contact the Chevy Electric customer service either through the phone or links above or via personal message (PM) here on gm-volt.com at http://gm-volt.com/forum/private.php?do=newpm&u=5558

    WopOnTour
    Last edited by WopOnTour; 01-12-2017 at 12:23 AM.
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  6. #14
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    turboguy327

    Volt advisors were very helpful with me . There was nothing half ass, You don't know what you are talking about

  7. #15
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    Quote Originally Posted by don shaw View Post
    turboguy327

    Volt advisors were very helpful with me . There was nothing half ass, You don't know what you are talking about
    Actually I do. With 3 completely separate occasions and 5 different "advisors". Only 1 of them was even slightly helpful. The rest of them where clearly reading from scripts and at least 2 of them I'd bet money didn't even pass high school. No knowledge of anything, in general, at all. Not even the car aspect but just general common sense that you'd expect a typical person to have.

  8. #16
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    Quote Originally Posted by turboguy327 View Post
    Actually I do. With 3 completely separate occasions and 5 different "advisors". Only 1 of them was even slightly helpful. The rest of them where clearly reading from scripts and at least 2 of them I'd bet money didn't even pass high school. No knowledge of anything, in general, at all. Not even the car aspect but just general common sense that you'd expect a typical person to have.
    No idea what your specific concerns were, but I've always thought they provided a service. Ultimately they are more facilitator than anything. In some circumstances this might be interpreted as "useless" though I wouldn't describe it that way at all.

    I can also say that what some people think they're entitled to causes my eyeballs to reflexively roll, a reflex that disqualifies me from a customer support position.

  9. #17
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    Quote Originally Posted by DonC View Post
    No idea what your specific concerns were, but I've always thought they provided a service. Ultimately they are more facilitator than anything. In some circumstances this might be interpreted as "useless" though I wouldn't describe it that way at all.

    I can also say that what some people think they're entitled to causes my eyeballs to reflexively roll, a reflex that disqualifies me from a customer support position.
    It's no entitlement thing. 1 example was that it took 6 visits to get the wind buffeting kit installed and this dealer insisted GM painted some cars wrong from the factory. They painted parts of the window border on my 2013 white instead of black like it is from the factory and volt team was barely a help at all.

  10. #18
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    Quote Originally Posted by turboguy327 View Post
    volt team was barely a help at all.
    They helped me get 4 new tires. Then again, I had/have a first year Gen 1. They treated me very, very well. Again, I never expected magic or them being a mechanic. They have a basic or rudimentary knowledge of the car, some have even driven a Volt. But at the end of the day you are dealing with someone at a call center who is simply trying to smooth things over between you and the dealer to the extent they can. Expecting more will lead to disappointment.
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  11. #19
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    I spoke with an advisor about the 'steering center bump' issue on my 2013. They were able to give me a starting point (some sort of service bulletin) to talk with the dealer. Very friendly and had a good handle on what I was talking about.

    Ultimately, GM issued a fix and extended warranty for the issue. However, I traded the car before it was truly fixed.

    The dealer was zero help.
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  13. #20
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    Quote Originally Posted by WopOnTour View Post
    The old "Volt Advisor" program hasn't really been "discontinued" but it has been re-worked and is now referred to as the "Chevy Electric Customer Support Team" .
    [...]
    Feel free to contact the Chevy Electric customer service either through the phone or links above or via personal message (PM) here on gm-volt.com at http://gm-volt.com/forum/private.php?do=newpm&u=5558

    WopOnTour
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    2013 Volt

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