Volt Advisor program becomes Chevy Electric Customer Support
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Thread: Volt Advisor program becomes Chevy Electric Customer Support

  1. #21
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    Quote Originally Posted by WopOnTour View Post
    The old "Volt Advisor" program hasn't really been "discontinued" ...
    But, the sky is falling!!!
    Last edited by Joe67; 01-13-2017 at 12:18 PM.
    Joe

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  2. #22
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    GM has specific training for their EV/EREV/Hybrid models. They have characteristics that are unique to high voltage DC operation.

    Now that there are many GM high voltage cars (truck is on hiatus) it does make sense to offer special assistance to cover them:

    Volt, ELR, Spark EV, Bolt EV, Malibu Hybrid, CT6 PHEV are all expected to be under warranty care this year. I believe the Silverado Hybrid expired it's warranty.
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  3. #23
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    Quote Originally Posted by turboguy327 View Post
    Actually I do. With 3 completely separate occasions and 5 different "advisors". Only 1 of them was even slightly helpful. The rest of them where clearly reading from scripts and at least 2 of them I'd bet money didn't even pass high school. No knowledge of anything, in general, at all. Not even the car aspect but just general common sense that you'd expect a typical person to have.
    I'd put the Volt advisors at about a 7 out of 10 when it comes to Help Desk staff.

    5 out of 10 is: "Did you plug it in?" spoken in barely understandable engrish (sic). And there are plenty below 5.

    Microsoft gets a 9 out of 10 but IIRC that's $150 per call to fix problems that exist in Windows. If the problem is not a known Windows defect, you are out of luck.
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  6. #24
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    Quote Originally Posted by turboguy327 View Post
    They "understood" your problems but didn't really care and couldn't really do anything. Just a half ass attempt by GM for "customer care"
    Actually they got me a reimbursement check for replacing my tail light (around $300) that filled with water after the bumper to bumper was expired. So they are a help. I would recommend them any time.
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  7. #25
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    I had a battery cell resistance problem, and although not technicality deep, when I described the repeated CEL and sent them a video of strange (rapid draining/charging up when driving at 45mph) they immediately got ahold of a service rep that I was not able to do (leave a message), they followed up and statused me on the repair, got me a car, etc....when done they gave me a year of sirius, and asked if there was anything else they could do...
    I was extremely impressed by their following thru, since the dealer I use has some overworked service reps, they more than made up for it...

  8. #26
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    I'm the OP. Just wanted to post to say that I sent an email to socialmedia@gm.com, my email was forwarded to Amber G., who got back to me with an informative reply. So, regardless of what the team/group is called, they do indeed still exist.
    2013 Volt, Chicago IL

  9. #27
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    While the officially named "EV Team" is no longer in existence, please know that we're still here to help! GM's gone ahead and provided all members of the Customer Care teams with training on EV vehicles. However, if you ever had questions/concerns relative to your specific Volt or EV, there are still specialty resources available to you within GM.

    If you ever need any help from our team, please know that you can always send us a private message here or email socialmedia@gm.com.

    Best,

    Amber G.
    Chevrolet Customer Care
    If you have any further questions feel free to contact the
    Chevrolet Customer Care Team:
    (800) 222-1020
    Chevrolet Customer Care Hours:
    Monday - Friday 9AM to 9PM EST.
    Closed on Saturday and Sunday.

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  10. #28
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    We'll just call it "The Amber Group". It'll be easier.
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