Volt Advisor program becomes Chevy Electric Customer Support
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Thread: Volt Advisor program becomes Chevy Electric Customer Support

  1. #1
    Join Date
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    Default Volt Advisor program becomes Chevy Electric Customer Support

    I attempted to call the Volt Advisor team today and was told by the rep I spoke to that the team has been discontinued.

    Also, the info in the Chevy Customer profile here, the listed facebook and twitter accounts are gone or suspended,

    https://twitter.com/ChevyVolt
    https://www.facebook.com/chevroletvolt

    Kind of a rude surprise.

    Quote Originally Posted by Chevrolet Customer Svc View Post
    If you have any further questions feel free to contact the
    Chevrolet Volt & Spark EV Advisor Team:
    (877) 486-5846
    Chevrolet Volt & Spark EV Advisor Hours:
    Monday - Friday 9AM to 9PM EST.
    Closed on Saturday and Sunday.
    socialmedia@gm.com
    https://twitter.com/ChevyElectric
    http://https://www.facebook.com/ChevroletElectric
    For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
    Last edited by WopOnTour; 01-11-2017 at 09:57 PM. Reason: corrected link in chevrolet customer svc signature edited title
    2013 Volt, Chicago IL

  2. #2
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    Nothing rude about it really.

    As the Volt becomes more mainstream and adding the Bolt to the mix, it makes sense. They were always part of the Chevrolet Customer Service program really. This sounds like a common sense move to streamline how they support all owners and I would not expect the owners of one model to receive any more or less service than others, would you?
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  3. #3
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    I thought that they expanded it to include other EVs? They just rolled it back into the mainstream Customer Service program?

    Makes sense long term. Most new cars will be plug-ins or hybrids by 2025. More of them than gas cars. Maybe they open a Fossil Fuel Service program in the future because of their rarity? :0
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  6. #4
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    The Chevy Volt facebook page went through a renaming process to Chevy Electric a little while ago. They may have rolled it back and a new one might come in its place soon enough. I do understand Joe's point though.

  7. #5
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    The links are still in the the customer service sig here, and there's a dead chat link in the myvolt.com page.

    My point is about the communication, not the fact of the program being discontinued.

    According to the rep I spoke to there is no team devoted to electric, though she might have been misinformed.
    2013 Volt, Chicago IL

  8. #6
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    We have a Volt advisor that typically chimes in on here. Perhaps they'll provide updated info on a new "non-Volt specific" number that should be used for any concerns.
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  9. #7
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    I've been communicating with the "Chevy EV team" pretty regularly, but I don't think they've referred to themselves as "Volt Advisors" for some time now. All I care about is that there is a dedicated customer service group to Volt/Bolt/Spark EV issues. But you should definitely point out that problem with broken links to the web manager.
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  10. #8
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    Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...
    Former MY17 LT w/ used homelink mirror owner
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  11. #9
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    Quote Originally Posted by Bacardi View Post
    Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...
    They were like a hotel concierge. In this case to hook you up with a dealer. Some Volt owners mistakenly thought Advisors were Volt technicians. Nope, they would try to smooth issues with dealers though.
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  13. #10
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    Quote Originally Posted by Bacardi View Post
    Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...
    They "understood" your problems but didn't really care and couldn't really do anything. Just a half ass attempt by GM for "customer care"

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