Anyone having trouble with phone app

[Sphyrna]

Search for the (several?) other threads on the same topic. I might have missed it above, but if you're referring to the iOS version of the OnStar RemoteLink app, most of us had the same issue. The workaround that seems to universally work is to perform the initial setup of your alerts via the Android (ack phbtt) version of the app. Once set up using the Android version of the app, the iOS version will continue to work and even allow you to enable/disable/change your alerts. I did this after weeks of calls to my VA and OnStar and have been successfully receiving all alerts since. If you don't have a friend an Android phone that you can temporarily set up to do this, you can possibly go to your local phone carrier's store and do it on one of their demo phones.

I finally got around to using my coworker's android phone to set up alerts and the workaround worked! I can now set and edit alerts on the iPhone app.

[TwistnShift]

Hit my blue button yesterday after having some issues with both the website and the mobile app. They claimed the servers were having some issues and to contact them Monday. Heading out shortly, I'll report back if anything positive happens lol.

[CharlieO1]

I complained about this in another thread, but I guess I'll add it here because it is relevant. I called Onstar on September 7 because I had been unable to get many of the RemoteLink features to work on my iPhone. I can usually lock and unlock the car, but that's about all it does, if it manages to connect to my car. I have tried to set the alerts, but every time I attempt to do this, I get "Error 108." My Onstar calling minutes are displayed on RemoteLink with the total amount initially purchased, not the actual number of minutes currently remaining. The lifetime MPG, EV miles and total miles display the amounts that were current as of the first day when I installed RemoteLink on the phone, but these numbers have not updated since then.

The things that really irritate me are that I spent a half an hour on the phone in my car, being shuffled from one advisor to another. Nobody seemed to know what "Error 108" means. They promised to "escalate" my problem to find a fix, and call me back. It is now September 23. I hope I hear back from them before the end of the year.