Dismayed by GM's response....
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Thread: Dismayed by GM's response....

  1. #1
    Join Date
    Jun 2012
    Location
    Henderson, NV
    Posts
    19

    Default Dismayed by GM's response....

    Well I had 3 "issues" with my new Volt... so being the kind concerned owner type I contacted GM to point out to them the "mistakes" they had made.

    1. All of the advertising I had seen where the back-up camera was shown.... proudly displayed the guidelines and how they would bend to tell you exactly where the car was headed (seemed like an improvement over the straight lines I have on my TCH), so I was willing to pay the extra $700 (which I felt outrageously expensive) for this improvement. I made sure that my dealer found me a base car the color combination I wanted..., but with the back-up camera and parking sensors. So imagine my surprise when I discover after taking delivery that Oh Bye The Way... if you want the guidelines... you need to spend the extra couple thousand dollars for the Nav system!

    2. Now lets talk about those parking sensors.... I have owned 3 other cars with parking sensors so imagine my surprise when pulling into my garage and getting closer... and closer... and closer to the wall and Surprise... no sensor activity! What the heck... let's get out the owners manual... okay they automatically turn on when you put the car in reverse... the what... they turn OFF when you go forward at more than 5mph?!?!? But in the Very Next Sentence they have the audacity to say that "the DEFAULT position for the parking sensors is ON." (caps added) How can the "default" position be ON... if you have to MANUALLY PUSH THE BUTTON each time you enter the garage to turn them ON... that is the worst definition of "default" that I have ever read!

    Now GM has a really great response for this one... we did it this way so they would not go off while you are driving in traffic... wait a minute here boys and girls... if they go off while you are driving your car... you are an IDIOT and driving Way Way too close!

    Like I said I have had 3 cars with parking sensors and they have Never gone off while i am driving!

    3. Now this one is a "real" corker. After two days of ownership the RemoteLink application on my iPhone quit working... it would report that I might need an update. So I uninstalled and re-downloaded and installed the program... no change.... reboot the phone.... no change! Okay I call OnStar.. "gee I cannot figure out why this is happening, but I will have an engineer contact you in the next 48 hours to get your application working again."

    One Week Later...

    Still no call from GM so I call OnStar back. Turns out that some wonderful person at GM decided to change my OnStar account number and wiped out all of the settings I had put into the system. In addition they cannot use my log-in.... because it is already being used... !!! On my account that no longer is set up or functioning.

    They did all this wonderful stuff.... and never once had the courtesy to call and tell me anything about the changes they were making or had made. Why the heck do they need my cell number and email address if they have no intention of informing me of these "little" changes they decide to make!

    No don't get me wrong... I like the Volt... I think it is a great tool and I am trying to do what I can do to support the advancement of technology and pull us off the middle-eastern nipple whenever possible. But after all this what do you suppose happens when I point out these little short-comings to GM?

    They write the dealer and tell them they should do whatever they need to make me happy... Hey GM the Dealer did not do anything wrong! Pull your head out of your ... well out of the sand and understand my issues have nothing to do with the dealer... he went out of his way to find me what I "thought" I wanted! He had to do a 2 for 1 trade to get the car I wanted as he did not have exactly what I "thought" I wanted in stock. These are corporate manufacturing, engineering, and marketing issues... and have nothing to do with the dealer.

    /Rant Off
    '12 Volt - White
    '12 Camry Hybrid
    '05 Prius

    There are only two theories on how to successfully argue with a female..., neither one works!

  2. #2
    Join Date
    Jul 2012
    Location
    Seattle
    Posts
    345

    Default

    Wow, good luck with this.

    I'm getting the popcorn and grabbing a seat...

  3. #3
    Join Date
    Jan 2012
    Location
    Greenville, NC
    Posts
    232

    Default

    Ok so...Hmmm, wow...ummm, seriously? I would hate to see your post if you really had an issue.
    2012 Black #C-1345- Premium Leather Light Tan Interior w/Dark Accents/Premium Bose sound system/Polished Wheels/ HID Headlights: 9006 Morimoto 35W 5K, ballasts mounted outside canister/ 20" side emitting white LED strip lights on upper headlight housings/ Back-up light VLED 3157_21W_5K/ Boss Audio R1100M Mosfet Monoblock Power Amplifier & 2 Infinity Reference 10-Inch High-Performance Subwoofers in sealed & Damped boxes
    2012 Equinox LTZ- Fully loaded

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  5. #4
    Join Date
    Mar 2012
    Location
    Illinois
    Posts
    1,810

    Default

    OK, so how do you like driving the Volt?
    Tom
    USAF Retired
    2012 Volt
    Best EV Range 50.x miles (more than once)

  6. #5
    Join Date
    Mar 2012
    Location
    Arlington, VA
    Posts
    1,012

    Default

    If you told your dealer that the gridlines were a major requirement, then they should have known that you need Nav. I see your points on OnStar and the sensors.
    Dennis

    7.1kW grid tied solar/solar hot water
    2012 Volt- Diamond White, C22542 (fully loaded- MyLink-No Nav)
    2008 Prius
    Blink Level 2 EVSE
    VoltStats-Rocky Volt
    First year stats-- 13,100 miles, 100% EV, 22,500 mpg, .03 gallons burned, 92.63 mpge

  7. #6
    Join Date
    Dec 2011
    Location
    Salem, OR
    Posts
    78

    Default

    I'm not sure what your other car did, but if the front sensors were active all the time, wouldn't they activate if you came to a stop light behind another car? In the Volt, if you stop before entering the garage, put it in "park" and THEN drive, they will become active.

  8. #7
    Join Date
    Aug 2010
    Location
    Berwyn, PA
    Posts
    1,167

    Default

    My parking sensors definitely have a mind of their own, but I kind of enjoy the challenge! :-)

  9. #8
    Join Date
    Feb 2010
    Location
    MN, USA
    Posts
    577

    Default

    This seems odd. When we drive into our garage the parking sensors are active. We don't stop and put in in park first. They just work.
    We have a 2012, was it different with the 2011?

  10. #9
    Join Date
    Jan 2011
    Location
    SE PA
    Posts
    3,681

    Default

    They're obvious female and will do anything they darn well please.
    VIN: B-2672 Crystal Red - Light Neutral Leather § Current VoltStats
    USA-made 8.16KW Solar PV - SolarWorld + PowerOne Aurora ** Installation Blog
    Thank you to Stingray Chevrolet for a great purchasing experience. Current Volts

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  12. #10
    Join Date
    Aug 2010
    Location
    Berwyn, PA
    Posts
    1,167

    Default

    Quote Originally Posted by bonaire View Post
    They're obvious female and will do anything they darn well please.
    I enjoy that challenge even more!!!

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