VOLT Owners Clinic

[mikeg3]

The gotomeeting is a great idea. I will research that. I know I have given my power-point presentations to the customers who wanted it during my first Volt Clinic, therefore I will do the same for all the other Volt Clinics I conduct. I can send you a copy if you like, just don't let me forget!

As I suggested, we should ask if GM will lend you their facilities. I will PM Trevor, our Volt Advisor Team liason.

If not, gotomeeting.com offers a 30 day free trial.

I can set up the session remotely if you like, but I can't be the director in real time without being there. If there is someone planning to attend, I'll work with him if it will help.

BTW, I have another question, based on my IT background.

The Volt has nearly 100 microprocessors, not even counting dedicated chips that are not on the CAN. I am sure that every one of them keeps a log of the most recent events. Without those logs, the Volt software would never have been debugged. These logs are particularly useful when an event occurs that can't be reproduced at will.

Nonetheless, when such an event happened to my Volt, there was no interest in dumping the logs. Fault codes are programmed by people to report on events that are anticipated. The logs will allow the software engineers to actually recreate intermittent failures, including those that are impossible.

Is there no way to dump the microprocessor logs at a dealership and transmit them to GM engineering?

[Alex Bo]

Q1: Sir, if you could get with someone who will be attending the clinic to direct the gotomeeting, that would be great. In all honesty, I don't think I have the time to devote to that. I work full time and go to school full time. I love the idea though. Let see if we can make it work.

Q2: Yes is the answer. There are different levels of data dumps that can be performed. It all comes down to the tooling one has to derive the software. In a dealership environment my access to the deep software stuff is limited, and with all honesty, I don't know much about the ins-and-outs of software yet.

My tools do allow me to send what is called freeze-frame data and other types of faults captured by the onboard computers to GM engineering. As a matter of fact I do it quite often.

During the initial launch of the Volt, GM sent engineers to my dealer to conduct those data dumps, which entailed much more specific information that I was capable of obtaining.

As I suggested, we should ask if GM will lend you their facilities. I will PM Trevor, our Volt Adviser Team liason.

If not, gotomeeting.com offers a 30 day free trial.

I can set up the session remotely if you like, but I can't be the director in real time without being there. If there is someone planning to attend, I'll work with him if it will help.

BTW, I have another question, based on my IT background.

The Volt has nearly 100 microprocessors, not even counting dedicated chips that are not on the CAN. I am sure that every one of them keeps a log of the most recent events. Without those logs, the Volt software would never have been debugged. These logs are particularly useful when an event occurs that can't be reproduced at will.

Nonetheless, when such an event happened to my Volt, there was no interest in dumping the logs. Fault codes are programmed by people to report on events that are anticipated. The logs will allow the software engineers to actually recreate intermittent failures, including those that are impossible.

Is there no way to dump the microprocessor logs at a dealership and transmit them to GM engineering?

[mikeg3]

Ronk, thats a great idea. In fact I'm planning on going up from LA to attend it. If Alex did not have a problem with it I would be more than happy to bring my computer and my camera and I could stream it live as it happens on ustream.

Are you willing to be in charge of the "control room" during the broadcast?

[astrand1]

Hello astrand1. If you drive down from LA, I will guarantee you a full 240 V charge! It would be great if you could make it.

Its a deal! ill be there. I already emailed to confirm my attendance.

[astrand1]

Are you willing to be in charge of the "control room" during the broadcast?

sure. Send me a PM and you can help me set it up. I am a mac guy and fairly tech savvy but honestly have not used gotomeeting yet.

[Alex Bo]

Hello!!! My name is Alex Bo, Certified Volt Technician/Service Engineer at Courtesy Chevrolet in San Jose CA. I would like to provide a technical approach to the forum and welcome any questions or concerns about your Chevy Volt. As a nations leader of Volt sales and service, we have acquired a wide spectrum of technical information about the Volt.

If there are questions I cannot answer with confidence, I can contact the Volt Engineers directly to provide the best answer you may have.

Lastly, I would like to invite you, to Courtesy Chevrolet’s 2nd Volt EVent of 2012. Our goal of the EVent is to educate our Volt customers while providing a fun environment to become more familiar with the Volt. You will have a chance to ask questions, and voice any opinions you may have about the Volt directly to Volt Technicians and GM Engineers.

This EVent will take place from 12:00-4:00pm on a Sunday, July 29th. We will provide Gourmet Food from our Corvette Café and a fun casual atmosphere for our Volt customers, EV enthusiasts, and colleagues. Bring a friend!

The day will include: Lunch, two presentations describing Volt features and technical information, test drives, free Volt car wash, a shop walk-through to show customers their Volts under the knife, Q&A, and other special guests.

We would be honored by your attendance. Please R.S.V.P. to:

Aleja Gonzalez

Phone: 408-572-8981, or 408-393-7247
Email: agonzalez@courtesychevrolet.com

We look forward to seeing you there!

*Due to the overwhelming positive response to our upcoming clinic please RSVP as soon as possible, Space is limited!

Where:

Courtesy Chevrolet
3640 Stevens Creek Blvd.
San Jose CA 95117

When:
July 29th 2012

Alex Bo
Assistant Service Manager,
Service Engineer
Courtesy Chevrolet
3640 Stevens Creek Blvd
San Jose CA 95117
(408) 768-8240 C
abo@courtesychevrolet.com