1st bad experience

[Thomas Dravecz]

About two weeks ago, I took my volt into the shop, due to another 'Check Engine' light. (The car has two wonderful 7" High resolution LCD screens, but still relies on an idiot light to tell me something's wrong.)

When I took the car in, I informed the service tech that their air conditioner also was not working.

About an hour later, I was told the AC is what's not performing as expected, and that's what the check engine light is on for. We do have a few recalls on the volt, and can service all of these today, and get the parts ordered for the AC.

As part of the recall, the serviced the Battery overhaul, the 120V charger, and I believe the air bags. They needed two parts for the AC, that would take a few days. That was 2 weeks ago.

Apparantly, the part the vehicle needs is not in stock anywhere, and that I can't receive a loaner, as driving in 100 degree weather in a 2011 vehicle with Air Conditioning is a luxury, and not a safety concern, preventing GM from providing a loaner.

So, that leads me to ask, how long can GM take to replace this part? 2 weeks, 4 weeks, 90 days, 1 year?

I still love my volt, but without AC, I can't drive it when it's 100+ degrees outside. I get to work and need a shower.


Volt #2337, NJ

[saghost]

About two weeks ago, I took my volt into the shop, due to another 'Check Engine' light. (The car has two wonderful 7" High resolution LCD screens, but still relies on an idiot light to tell me something's wrong.)

When I took the car in, I informed the service tech that their air conditioner also was not working.

About an hour later, I was told the AC is what's not performing as expected, and that's what the check engine light is on for. We do have a few recalls on the volt, and can service all of these today, and get the parts ordered for the AC.

As part of the recall, the serviced the Battery overhaul, the 120V charger, and I believe the air bags. They needed two parts for the AC, that would take a few days. That was 2 weeks ago.

Apparantly, the part the vehicle needs is not in stock anywhere, and that I can't receive a loaner, as driving in 100 degree weather in a 2011 vehicle with Air Conditioning is a luxury, and not a safety concern, preventing GM from providing a loaner.

So, that leads me to ask, how long can GM take to replace this part? 2 weeks, 4 weeks, 90 days, 1 year?

I still love my volt, but without AC, I can't drive it when it's 100+ degrees outside. I get to work and need a shower.


Volt #2337, NJ

Talk to your Volt Advisor. This is a very bad answer from the dealer, because in 100 degree weather the car is using the A/C to cool the battery through the TMS. If the A/C can't run, the car can't keep the battery below ambient, and the battery will experience wear from being at high SoC while at high temps (it normally never allows the cells to go over 90F.) Hopefully a Volt Advisor can explain this to them in small words and get you a loaner car.

[yoyodyn]

Does bad dealer advice affect the warranty at all?

[Chevrolet Customer Svc]

Hi Thomas,

Please check your inbox, I sent you a PM.

[k9frog]

Im kinda in the same boat sorry to say ,ive been waiting now 8 weeks for a replacement 120v power cord, last time i called the dealer they said its on back order, so i sit and wait, hope you get your problem resolved soon . EDIT ,right after i posted this message the dealer called up and said my new power cord is in .

[DonC]

As Walter says, the cabin and battery share part of the AC so it's definitely not just an issue of keeping the cabin cool. I don't understand the loaner.

[Thomas Dravecz]

Thanks for the replies everyone. The AC is failing to operate due to a broken tube of some kind, causing the coolant to leak.

I believe the dealer is doing what they can. They have been very helpful in every other service call on the volt. Not sure what a dealer can do that can't get a part.

k9frog, glad to see you got your 120V charger... They just replaced mine on the last service call. I didn't even have to call....

[jb007gd]

Thanks for the replies everyone. The AC is failing to operate due to a broken tube of some kind, causing the coolant to leak.

I believe the dealer is doing what they can. They have been very helpful in every other service call on the volt. Not sure what a dealer can do that can't get a part.

k9frog, glad to see you got your 120V charger... They just replaced mine on the last service call. I didn't even have to call....

They could give you the loaner you asked for! ;-) Any luck in that department?

[Cord]

I know this is the last thing you want to do now with all that is going on but have the dealer give you any error codes he saw that caused the check light to be on.

This will help others and I am sure the dealer will be glad to know there is a large forum of people looking over his work.

[Thomas Dravecz]

OnStar gave me the codes before, unfortunately I did not document them. I do recall "Not performing as expected". Hopefully the part will be available soon. I'll report back when I have more information.