240V SPX Charger
Grab our Forum Feed

+ Reply to Thread
Page 1 of 3 1 3 LastLast
Results 1 to 10 of 26

Thread: 240V SPX Charger

  1. #1
    Join Date
    Oct 2010
    Location
    Massachusetts
    Posts
    470

    Question 240V SPX Charger

    I went out this morning on my way to work and unplugged the 240V SPX charger from my Volt. As I was placing the cord on the housing on the wall, I noticed that the strain relief on the plug that connects to the Volt was broken and if I wanted could actually be slid down the cord away from the plug. Has anyone else had this happen to them? I think this should have lasted longer than it has. We took delivery on our Volts on 4/9/2012 so we are 1 day short of 2 months of usage on this charger. What would my options be to take care of this? Are part available to replace the strain relief?
    2012 Crystal RED Volt VIN:#C-119110 - Premium Leather Seats Jet Black with Dark Trim, Rear Camera & Park Assist, Nav
    02/21/2012 Ordered -- 04/09/2012 took it home

  2. #2
    Join Date
    Dec 2011
    Location
    NJ
    Posts
    48

    Default

    At only 2 months old I would think it should be covered by warranty.
    2011 Gray #3217 every option
    Coloumb CT500 240v charging station

  3. #3
    Join Date
    Jan 2011
    Location
    Illinois
    Posts
    8,430

    Default

    The warranty is your friend here.
    Cyber Gray, Std Wheels, Black Leather/White Console, Park Assist. Picked up May 2011
    B3320
    Best All Electric Miles: 54.2
    Lifetime: 44,268 miles, 141 MPG, Remaining Oil Life 72%
    Typical Commute: 57-67 miles
    30 day Stats: 1323 miles, 160
    MPG, 76% Electric, 24% gas, Saved 49 gal., 27 kW-hr/100 miles
    VOLT TIPS & SECRETS Free Volt Manual here: Owners Manual (PDF)

  4.  

    Advertisement

  5. #4
    Join Date
    Feb 2011
    Posts
    114

    Default

    Quote Originally Posted by FrankIII View Post
    I went out this morning on my way to work and unplugged the 240V SPX charger from my Volt. As I was placing the cord on the housing on the wall, I noticed that the strain relief on the plug that connects to the Volt was broken and if I wanted could actually be slid down the cord away from the plug. Has anyone else had this happen to them? I think this should have lasted longer than it has. We took delivery on our Volts on 4/9/2012 so we are 1 day short of 2 months of usage on this charger. What would my options be to take care of this? Are part available to replace the strain relief?
    Frankhill, Sorry to hear you are having difficulties with your charging station. An SPX representative will reach out to you today to discuss your options! If you have any additional questions or would like to reach out to us, please call 877-805-3878.~Melinda, SPX EV Team

  6. #5
    Join Date
    Jan 2011
    Location
    Rancho Palos Verdes, CA
    Posts
    2,444

    Default

    Quote Originally Posted by SPX EVSupport View Post
    Frankhill, Sorry to hear you are having difficulties with your charging station. An SPX representative will reach out to you today to discuss your options! If you have any additional questions or would like to reach out to us, please call 877-805-3878.~Melinda, SPX EV Team
    Well that's pretty impressive! FWIW, I've had mine for 15 months and it is working just fine.
    B1756 "Buy American, the job you save may be your own"

  7. #6
    Join Date
    Oct 2010
    Location
    Massachusetts
    Posts
    470

    Default

    Quote Originally Posted by SPX EVSupport View Post
    Frankhill, Sorry to hear you are having difficulties with your charging station. An SPX representative will reach out to you today to discuss your options! If you have any additional questions or would like to reach out to us, please call 877-805-3878.~Melinda, SPX EV Team
    Melinda, thank you for your help. By the time I got home from work, there was a message on my answering machine from SPX. I called the number and spoke to Daniel. He gave me instructions to take a picture, where to send it to as well as a ticket number. I have to include the picture, description of the problem, the serial number of my unit as well as the ticket number he gave me. He said they would review it and send an email back to me.
    2012 Crystal RED Volt VIN:#C-119110 - Premium Leather Seats Jet Black with Dark Trim, Rear Camera & Park Assist, Nav
    02/21/2012 Ordered -- 04/09/2012 took it home

  8. #7
    Join Date
    Apr 2011
    Location
    Central Texas
    Posts
    1,144

    Default

    Quote Originally Posted by FrankIII View Post
    Melinda, thank you for your help. By the time I got home from work, there was a message on my answering machine from SPX. I called the number and spoke to Daniel. He gave me instructions to take a picture, where to send it to as well as a ticket number. I have to include the picture, description of the problem, the serial number of my unit as well as the ticket number he gave me. He said they would review it and send an email back to me.
    I hope you have better luck then me. Mine is out of warranty, so I've been waiting for an email saying it can't be repaired so I can go through my credit card warranty. Was told by Scott no problem, he would send it to me. Been waiting 10 days. Got a hold of a manager Wes who said I would have the email by end of today. So far, nothing.
    #B2380, 2011 Crystal Red. Born 3/18/2011, adopted 4/9/2011
    #B2733, 2011 White Diamond. Born 4/4/2011, foster care 5/2/2011, adopted 11/29/2012
    - The FAQ -- answers to your Frequently Asked Questions about the Volt - Click Here! - maintained by ChrisC

  9. #8
    Join Date
    Oct 2010
    Location
    Massachusetts
    Posts
    470

    Default

    fishhawk, where did you find your serial number? I've looked on the unit itself without opening it nor taking it off of the wall, I looked at the instructions, invoice and what appears to be a packing slip. Still no serial number on anything. Without it, I can't send in the email they requested. I would think they could look me up in their system from when I ordered the charger initially and have the serial number recorded from that sale.
    2012 Crystal RED Volt VIN:#C-119110 - Premium Leather Seats Jet Black with Dark Trim, Rear Camera & Park Assist, Nav
    02/21/2012 Ordered -- 04/09/2012 took it home

  10. #9
    Join Date
    Oct 2010
    Location
    Massachusetts
    Posts
    470

    Default

    I tried to call SPX, It looks like I have to wait until Monday morning before I can find out about the serial number at the earliest, nobody answered when I called. I just checked the box it was shipped in. There's nothing there either.
    2012 Crystal RED Volt VIN:#C-119110 - Premium Leather Seats Jet Black with Dark Trim, Rear Camera & Park Assist, Nav
    02/21/2012 Ordered -- 04/09/2012 took it home

  11.  

    Advertisement

  12. #10
    Join Date
    Apr 2011
    Location
    Central Texas
    Posts
    1,144

    Default

    Quote Originally Posted by FrankIII View Post
    fishhawk, where did you find your serial number? I've looked on the unit itself without opening it nor taking it off of the wall, I looked at the instructions, invoice and what appears to be a packing slip. Still no serial number on anything. Without it, I can't send in the email they requested. I would think they could look me up in their system from when I ordered the charger initially and have the serial number recorded from that sale.
    It's underneath where the plug is stored. It's called the manufacture date. Good luck.
    #B2380, 2011 Crystal Red. Born 3/18/2011, adopted 4/9/2011
    #B2733, 2011 White Diamond. Born 4/4/2011, foster care 5/2/2011, adopted 11/29/2012
    - The FAQ -- answers to your Frequently Asked Questions about the Volt - Click Here! - maintained by ChrisC

+ Reply to Thread
Page 1 of 3 1 3 LastLast

Similar Threads

  1. What 240V Charger to use?
    By Mallard in forum Chevy Volt Owners Forum
    Replies: 14
    Last Post: 04-18-2012, 06:28 PM
  2. Best Portable 240V Charger Suggestions
    By fixinit in forum Chevy Volt Owners Forum
    Replies: 8
    Last Post: 04-02-2012, 12:57 AM
  3. Issues with Blink 240V Charger?
    By bkvt17 in forum Chevy Volt Owners Forum
    Replies: 11
    Last Post: 02-28-2012, 02:28 PM
  4. Jay Leno and his 240V Charger
    By Number719 in forum Chevy Volt General Discussion, News, and Events
    Replies: 10
    Last Post: 03-03-2011, 08:36 PM
  5. Free 240v charger?
    By goyogi in forum Chevy Volt General Discussion, News, and Events
    Replies: 3
    Last Post: 08-25-2010, 07:26 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts