Onstar account activation problem Volt 2011.

[LeelaLB]

It took my co-worker 2 months to get her OnStar activated (just happened this week), and even then it required some string-pulling. Hang in there, you are not alone!

[Bish322]

The key for me was (1) calling from the 1-800 number (2) politely but firmly insisting that my problem be rectified during that call (after making it clear to the person that this was the fifth call in five days AND that I'd repeatedly been told that someone would contact me "very shortly" after hanging up with OnStar to let me know what was going on.

You could even try asking for "Patrice" in Technical Service. She was great. The first person who helped me from "Senior Technical Service" did the same stuff but never followed up, never activated service, etc. Patrice called me back immediately and had me up and running very quickly. She's who they routed me to when I started demanding a "Manager from Senior Tech Support this time."

[raj7]

I would recommend calling OnStar and talking to their technical department again. You can reach them at 888-667-8279. OnStar will need to talk to you to verify account information.

this is the message I got from my volt advisor and my 20 day problem was fixed in one afternoon

[frankydude]

Well another update: OnStar was finally activated yesterday PM.
I did not get any technical explanation why it took so long, and this would be nice to know.
Is it because it's an exported from US Volt that I try to activate in Canada? can't tell.

So, from my first attempt to activate on march 27, it was finally succeeded on may 1st.
It took 14 tries from my part to get the result. OnStar personnel told me each time they would contact me...
that did not happen. I can't give much praise for the exchange of information to the customer, on this matter.

I was offered before some free hands free calling time, but that does not show up on my account.
I think I will have to call my Volt Advisor Nexens about this.

I also registered my Volt on Voltstats, on the Canadian group, (I am last...) the dealer who used it mostly used it
in gaz mode - he was not charging it! So the first 3000 miles or so were almost all made on gas, plus the ride home
from Michigan to Montreal - also on gas so that killed my overall statistics. BUT since march 27 - I did not burn a drop of fuel! The Volt really shines
for me! I named her reVOLTe in french - reVOLT in english. This is my way of showing that I want to act differently for my personal transportation.

Francois
B-2653
réVOLTé

[Bish322]

My OnStar android application now works fine, I'm registered on Voltstats and all the little reports are popping on MyVolt.com but everytime I try to look at the Vehicle Diagnostics report, I get the message: "Our attempts to run a diagnostic check on your vehicle were unsuccessful. If your dashboard indicator light is on, push your blue OnStar button." So far, I've just taken the tack of not caring. I suppose I'll eventually hit the OnStar button but after all the hassle of getting the service set up a few weeks back I'm not in any rush to talk to these OnStar folks again.

[raj7]

I called the onstar regarding this diagnostic check issue they did some testing and said 72 hrs should be fixed and added 30 minutes to handsfree minutes

[zaxdude]

I called the onstar regarding this diagnostic check issue they did some testing and said 72 hrs should be fixed and added 30 minutes to handsfree minutes

My car hasn't done a diagnostic check since 3/31. I didn't know if it only did it once a month and was waiting for 4/30 to come & go. Well it has...still stuck on 3/31. Should I call them? Maybe I'll get some minutes.

[Bish322]

Well, after reading this thread yesterday I called them on my way home. Had to take a few extra laps around the block as they kept me online for close to 30 minutes (!) but were ultimately able to get the diagnostics working and someone finally checked off a box that says I've had my welcome call. Every time I've called them in the past three weeks, from the car anyway, they say "HELLO! READY TO ACTIVATE!?" And every time I say that I've already activated. Grr. Problem solved as of yesterday though and they added 30 minutes to the 100 minutes (!) that they apparently already added last week as a gesture after all the calls necessary to get the service running in the first place. Pretty nice I guess. No one ever told me they were adding those initial 100. So now I have 130 minutes and a fully functional (hopefully?) OnStar system in my Volt.

[Carb Addict]

I don't have any advice, but I did have some problems activating my OnStar for my new Volt last week. My account was activated initially, but then stopped working a short time later. I called again on Monday, and they had to create a second account with a new account number. It's working so far.

The exact same thing happened to me after I bought my Volt at the end of March 2012. I was not very impressed with OnStar, to say the least. After it stopped working for me, I experienced this unusual back-and-forth phone conversation in my car for about 30 minutes between an OnStar representative and 2 different people at GMAC technical support (why they tried to send me to them - I have no idea). But anyway, some other competent guy at OnStar eventually got back to me and my OnStar Droid app has worked just fine. I do hesitate to push that blue button now, though.