Our Black Beauty Died Tonight

[Fulgerite]

Even if the problem seems intermittent and it's working normally now... The Volt probably recorded all of the error codes when the event happened. The technician should see those error codes and get a good clue as to what to look for. Hopefully they will find a definite problem and fix it.

[supermachoman]

Keep us updated on your situation. I'm sure we'd all be interested to know what the problem ended up being

[agggilli]

Yes I was contacted by a Volt Adviser this morning. I called an left a message for her telling her what had happened. I whined a bit about having to now pay for gas while my baby is down. 20 minutes later my dealer called me and told me they had a new Volt for me to use while mine was being worked on. I guess GM called them and told them that if a Volt is down and they have one in stock they should have let the Volt owner use it. They even offered to deliver it. Now that is what I call service. Well I was appreciative that they were giving me a new Volt to drive, so I told them that I would just come and get it. I went and got it after work, so at least I'm back in a Volt.
This one has chrome wheels and Navigation, fully loaded. Anyway, I have to say that I am VERY impressed with the GM support I am receiving so far. A GM Volt advisor called me last night to ask me all about it. And then after I called and left the message it wasn.t 20 minutes until the dealer was calling me about the new Volt to use. An hour after that the Volt advisor called me to tell me they (GM) would be assisting the dealer to get to the bottom of it, and would keep me informed of the progress.
Last night the whole time we were waiting for the tilt bed, we got about 10 calls checking to make sure we were safe and updating us on the truck ETA. I still think the car is amazing and am not phased a bit by the issue. I just think the GM response has also been AMAZING as well. I will definitely let everyone know what they find. I'm just thrilled to have another Volt in the garage tonight.

[Voltmeister]

Awesome story!
Just the kind of thing I have expected to hear about on the service side and it just re-affirms my decision to get a Volt!

I believe everything is gonna work out well here.

(I like the exclusivity at this stage, buy why isn't everyone getting a Volt?)

[DCFusor]

Yes, really. Almost makes me wish something went wrong with mine to experience that service - but darn, it's perfect.

[kickincanada]

My battery coolant rad had a pin hole in it and killed the battery coolant pump. Had to drive a piece of crap Mazda 3 for over a week while waiting for the part. I wined about paying for gas. They offered a free gas card. I said why not a free extended warranty? Guess what - they said ok. Now that's what I call service! They have gone well over and beyond for me. Unparalleled attention and service.

[agggilli]

Ok all, I got my black Volt back tonight, and so far all is ok. The technician called me at work today to explain the repair. He said that on the High Voltage circuits there are covers over all of the junctions to protect the junction and also to prevent accidental shocks. He said that each cover has a sensor on it that if the sensor thinks the cover is loose will disconnect the high voltage batteries. Based on the codes stored they said it was a cover way up under the dash. He said he removed it, applied dielectric grease to the connections and securely reconnected it and securely replaced the cover. He said that since the car had not acted up since they had it, there was not a way to be completely sure, but that he had a pretty good confidence in the repair and that he had consulted with GM on it. He said they had run through three charge cycles without incident and I could either take it and drive it myself or leave it there for them to drive for a few more days. I told him I preferred to take it. So anyway after work my wife and I went to pick my black Volt up and then just went ahead and leased her the Silver one we have been using since the black one had the issue last week. So now we have a his and hers set. I am going to swap her polished wheels onto my black car this weekend. I told her that since she got Navigation and backup camera, I wanted her polished wheels. They are going to look great on my black car! I LOVE these Volts!

[Brittt1]

Wow. Great story and congrats on the second volt. Don't forget you'll have to train the TPMS on each car.

[agggilli]

Nope still not right. She died again tonight about 100 feet from my driveway. I guess it is back to the dealer again tomorrow. It started right back up this time at least. It had 5 miles left on the charge and I'm wondering if this may be a clue, as it had 8 miles on it the last time. Maybe it has something to do with when the battery starts getting towards the end of the charge. Anyway, I'm charging it back up tonight and plan to take it to work tomorrow and call the dealer to have them come and get it. Well they still had a white one at the dealership, I wonder if I'll get that one this time?

[DonC]

This has to be frustrating. Keep us posted.