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I love my Gen 2 but it's seeing a lot of shop time. It took 5 appointments to resolve an issue with the parking brake. Today is day 9 in a row for a CEL/Sabilitrak/ABS light combo which appeared out of nowhere while driving down a highway. I'm told it's not a specific to Volt issue but I am wondering why it's taking so long to rectify.
The more telling number in their ratings is the Owner Satisfaction, the Volt rate #1 with a 90% of owners saying the would buy it again, the Prius comes in at #2 with 89, the Prius V is at 76% and the Prius C is at 75%.
Originally Posted by srs5694
The detailed CR reliability data for the 2016 Volt shows the worst problems with:
Guess they were surveilling me.
Rough engine in EMM
Rear hatch closure adjustment
Infotainment going wacky
All fixed now. If that's the worst that happens, I'm a happy Volt owner.
Consumer Reports data on car reliability is demonstrably useless. No idea why anyone bothers with its junk surveys. A few years ago Toyota had serious issues with its cars. So many serious issues that insurance companies were contacting NHTSA and telling it that it needed to investigate. What did CR show? Absolutely nothing. No idea how they collect data or whom they collect it from, but when every insurance company in America sees huge issues and CR sees nothing, you can be confident its surveys aren't measuring anything real.
I greatly prefer TrueDelta. You get the raw numbers and, if you like, you can drill down and find out exactly what was fixed. On TrueDelat the only MY Volt that gets low grades is the 2016 MY, and that is not available to the public because of a small small sample size. Other years are good to great. This includes the 2017 MY, which has a reported 8 problems per 100 vehicles.
Originally Posted by paul2pilot
I have been reading the posts here for about 12 months (since I bought my 2017) and I was disappointed for many months to see so many folks having a litany of issues.
This is really what happens when you have a biased sample size. As noted above, TureDelta shows the 2017 MY as having 8 problems per 100 vehicles. That is about as good as it gets. (The 1026 MY Corolla has more). However, when you have thousands of members, and members who have problems post about those problems, you end up with "a litany of issues". I don't see any serious systematic issues with the second generation Volt after GM fixed the engine issues and software with the 2016 MY. That's not to say owners won't have serious problems, but I don't think the numbers suggest a major problem.
As an example of how sample bias works, with the first generation there was a problem with a small number of ball cages. The car would sound like a table saw when you hit the brakes. Based on postings, and ignoring background numbers, some forum members were convinced the failure rate was in excess of 10% or 15% (the fact that the repair wasn't always properly done -- necessitating a second repair -- didn't help). Turned out the rate was something .01%.
There are over 20 stickies in the problem section...
You are right Qinsp. I should be careful with my terms. I changed "recall" to service bulletin in my original post.
One of those times, the dealer actually called me and said I should come in immediately to take care of the bulletin or I run the risk of being stranded. I think "recall" is used only for obvious wide spread safety concerns. Being stranded is not a safety concern per se, so they can avoid this term fortunately.
My main point is that given all the reading and personal experience, I was not surprised by the Consumer Union deciding not to endorse the g2 Volt with the coveted "recommended" status. I hope the Volt wins back their vote of confidence soon.
We have 2 Gen2 cars and a Gen1 car. The G1 had the heater issue, and low EV coolant, both painless and under warranty. The 2 G2's have been fine.
As far as know, there has never been a Recall on the G2's. There have been bulletins, but no recalls. Go to https://my.chevrolet.com
I have been reading the posts here for about 12 months (since I bought my 2017) and I was disappointed for many months to see so many folks having a litany of issues. These have included the infamous "shift to park" with a dead or near dead car. Some dealers don't know these cars well and it was sad to see many of these cars get checked and sent right back out only to run into the problem again and come back to the dealer. Some cases involved bad fuses, there was an issue where one of the 12 volt battery leads were not attached properly (became a service campaign), thus allowing that battery to die and causing the car to become a giant brick (even though the LiIon battery was fully charged). Generally rare, but enough to cause a hit to confidence.
I can personally report that I have had to take the car in twice for service bulletins (software updates that can strand you if not done), I had a squeaky brake pedal (service campaign to replace the bushing - dealer had no clue, had to look it up myself), leaking oil pan (more common and many may have this issue and not know it) requiring remove/ reseal, and various squeaks and rattles (I gave up on some of those).
Then, I saw Consumer Reports remove their recommended status after all this and I was not surprised at all. You may recall that about a year ago, the Tesla model S was removed from the recommended list too. Now it's back on the list again. I hope GM can get their act together and the Volt can get back on the recommended list. If it never gets back on this list, it's just more of a hit to resale value. I love the little Volt, but GM got it to the goal line and forgot to kick the ball into the net.
My 2011 has been essentially problem free and extremely reliable. Out of pocket maintenace has totalled $36. That will go up when I get the battery coolant replaced per maintenance schedule.
thats why i waited to buy gen1 as a 2014 which has been a very good year and will not upgrade until 2018.