MyChevy App sucks - Reply to Topic
Grab our Forum Feed

Reply to Thread

Post a reply to the thread: MyChevy App sucks

Your Message

 

You may choose an icon for your message from this list

Register Now

Please enter the name by which you would like to log-in and be known on this site.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.


Additional Options

Topic Review (Newest First)

  • 03-20-2017 08:56 PM
    KenC
    The app is flaky, but as telveer notes, it's a very complicated transaction depending upon many legs of the internet all working and AT&T's cell infrastructure. Lots can go wrong, and it does.
  • 03-20-2017 05:52 PM
    Norton
    Quote Originally Posted by tlevy View Post
    It is possibly the most useless thing ..., the app is abysmal.
    As a BEV driver it is important to me to be in contact with the car. It does everything I could ask for !! Consistently. Good cell coverage for the car in my area?

    What do you expect this app to do for you?
  • 03-20-2017 05:47 PM
    lpickup
    Quote Originally Posted by tlevy View Post
    It is possibly the most useless thing I have used to date. Car is awesome, but the app is abysmal.
    You only say this because you have not seen the Nissan app so don't know what "useless" really means!

    On a serious note...both apps leave a lot to be desired. Clearly GM and Nissan's strong suits are building cars, not building apps. And that's probably not a bad thing.

    At least with Nissan there are some third party apps that while still stuck with the crappy/slow API provided with Nissan actually make the user experience tolerable. Things like auto-updating each hour while charging is detected, and single button press widget to remote start HVAC. I don't know if there are any suitable replacements for the Volt (if there are, please let me know).
  • 03-20-2017 02:29 PM
    Joe67
    Quote Originally Posted by tlevy View Post
    It is possibly the most useless thing I have used to date. Car is awesome, but the app is abysmal.

    Anything else out there that I can use?


    Sent from my iPhone using Tapatalk
    Works fine on my Galaxy S7, rarely has an issue.
  • 03-20-2017 02:27 PM
    telveer
    Quote Originally Posted by SSonnentag View Post
    I think the app works quite well. My problem is with the car. We have no AT&T signal where we live, so the app doesn't work unless we are an hour away from home.
    Not sure if you use AT&T yourself .. you may be able to get a MicroCell from ATT
    https://www.att.com/att/microcell/
  • 03-20-2017 01:50 PM
    SSonnentag
    I think the app works quite well. My problem is with the car. We have no AT&T signal where we live, so the app doesn't work unless we are an hour away from home.
  • 03-20-2017 01:11 PM
    tlevy
    It may perhaps be that I am pretty new to all this..admittedly, I probably jumped the gun on my assessment of the app...


    Sent from my iPhone using Tapatalk
  • 03-20-2017 12:11 PM
    Taser54
    Quote Originally Posted by tlevy View Post
    It is possibly the most useless thing I have used to date. Car is awesome, but the app is abysmal.

    Anything else out there that I can use?


    Sent from my iPhone using Tapatalk
    I have to heartily disagree. The remote start feature alone makes it worthwhile. The vehicle location function is great. The remote locking and unlocking provides peace of mind. Charging status, tire pressure, code reading, checking for recall notices.

    Frankly, I see little support for your assertion.
  • 03-20-2017 10:40 AM
    TSquare
    Quote Originally Posted by tlevy View Post
    It is possibly the most useless thing I have used to date. Car is awesome, but the app is abysmal.

    Anything else out there that I can use?


    Sent from my iPhone using Tapatalk
    You can try the Onstar RemoteLink app. But, it is no longer supported. Both apps work quite well for me except the reported lifetime MPG is currently incorrect.
  • 03-20-2017 10:33 AM
    telveer
    What is abysmal about it? The Look and Feel (Form), or how it operates (Function)?

    If this is about how it operates, there are multiple factors that can affect your experience
    -> Your mobile signal to internet
    -> Your cars signal to ATT network
    -> OnStar server load
    -> OnStar internet connection
    -> ATT network status

    You see, the app operates in what is commonly called asynchronous mode. This means that when you log into the app and press a button to, say, remote start the car, the app has to first authenticate with OnStar.

    If that succeeds, because it is a Start action, OnStar then asks for a PIN. If both are correct, then OnStar adds your Start request to a queue, which is processed by one of several OnStar servers. How soon your request is processed can depend on a variety of factors (like how many people are using the app at the time, etc).

    When your request is processed from the queue, OnStar attempts to communicate with your vehicle over ATT network. This can take some time. Once communication is established, your vehicle authenticates and makes sure that it is indeed OnStar making the request. Once that determination is made, your car receives the Start request. It takes a few seconds to process that, and once it has determined that a Start happened successfully, it sends a confirmation message to OnStar. This is stored in another message queue on OnStar side. OnStar server reads that message and lets your app know that restart is complete.

    As you can see, it is quite a series of steps .. and all of them have to happen without a hitch for the app to work as intended, and even then, it is slow (because it is asynchronous communication). OnStar uses 4G technology for newer vehicles (like Gen 2 Volt). For older Volts, it actually uses a crude form of text messaging to communicate with the vehicle. I am actually surprised that the app works as well as it does, given all the complexities.

    Having said that, if you are having consistent failures with your app, maybe there is something that OnStar needs to fix on their end. Mis-configurations are not un-common. Or it could be bad hardware, or an issue on the phone, or an issue with ATT signals where you park, or something else.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts