: frustrated at the order/build/assembly process
BrentW 05-18-2011, 09:40 AM This is probably just me venting, but I'm extremely disappointed and frustrated at the lack of info, and bad info which has been presented to me throughout my order by the dealership, and the VA's
1st, let me go back to the beginning so you can get a clear picture. I put down a deposit at a metro Detroit dealership back in August, and I was 7-8 on the waiting list. At the time, I was told I should have a car in the march/April 2011 time frame.
In Jan 2011, The dealership told me that I wouldn't see a car till fall of 2011, and they wouldn't get a demo / test drive Volt until Jan of 2012. At this point I was concerned the dealer didn't have correct info, and just made things up, as many here have reported., mainly because I saw a press release from Chevy that demo Volts would be out in a few months., not a year later, as the dealer told me
So Via Facebook, I was connected to a VA, who took a few weeks and did some research, and basically came back with no more info then what the dealer told me.
So in March, I started calling around other dealerships to try and see if I could find a Volt sooner. Not at any time did the VA offer this as a service she could perform, which based on what I have seen here, they clearly do.
My original dealer called me on April 4th, and told me some people on the waiting list dropped off, and I'm up, so I go in, and we get the order placed, and I'm happy as can be. A few weeks later my VA calls me with a TPW of 5/16. Near the end of April my dealer calls me to inform me they now have a demo volt, and I go in and take it for a test drive, they also inform me my TPW is 5/9. I call my VA to verify the TPW, and told it was updated to 5/9.
So I'm very happy, and I attend the open house last week, hoping one of the silver Volts I see on the line, may be mine.
I wait for a VIN #, and I wait, and I wait. As of today, I don't see anything new @ chevroletconnects.com I have been at 3400 since 4/20
I call up the general VA # this morning to try and get some info, and she speaks to a different department, and comes back and tells me the TPW is just an estimate, and it can take up to 2 weeks after the TPW for a car to be built.
Now as someone who owns a few businesses, I understand estimates, and have no issue with that. However When I see others post here who have moved to 3400 after me, and already have a car built, and shipped, that concerns me.
So in short. I'm disappointed that it would appear other cars/orders have been put in front of mine, while I spend 500 hundred+ of dollars in gas a month to foreign oil companies, and would much rather be giving that to GM, a Local company.
N Riley 05-18-2011, 10:03 AM I hope you get your Volt soon. I can feel the frustration in your post. I am sorry you are having this difficulty. Hopefully you will be given some positive news very soon.
therfman 05-18-2011, 10:41 AM I'm sure that the options that are selected have some impact on build time. I think I read here that delays are anticipated for Cyber Grey because of difficulties sourcing the paint (from Japan I think). Perhaps other colours are causing delays also but haven't been announced.
I've just selected my colour and options for my 2012 Volt (in Canada). I've think the Black with Jet Black/Cut Grass (green) accent interior is not a common combination, and I wouldn't be surprised if there are extra delays as they wait to get a few in queue before producing them. The only other option I chose was the Bose stereo, but that should be common enough to not be much of a delay.
While I understand you're frustrated, to put this in perspective, compared to the Nissan process for the Leafs you are enjoying the most transparent of orders. If you want to see truly horrible and frustrating experiences, go over to mynissanleaf. There you'll see people who ordered in January and February getting cars before the people who ordered in September and October -- and that may cause those folks to lose $5000.
I also think that your dealer has more or less under promised and over delivered. With respect to the Volt Advisors, not all are created equal, and if you didn't ask them to locate an allocation from another dealer they're probably not going to whack off your dealer by suggesting this to you. They walk a fine line between being an advocate for you but having to protect their relationship with the dealers.
The good news is that your Volt will be built and you will love it. Don't get too fussed up by a week's delay. Personally I've never heard of a TPW slipping but it is of course possible. As suggested, it might be a paint color or some other option that is holding your car up. Also, it's possible that there will be more bumps in the road. Some have had their cars at QC for weeks after they were produced. It happens.
FWIW I think you made a great decision to get a MY 2011. This model year is going to be iconic in a similar way to a 1953 Corvette. Good call.
BrentW 05-18-2011, 11:25 AM Some have had their cars at QC for weeks after they were produced. It happens.
I understand, which is a whole other issue we will see what happens. However that just brought up another question. We know the Line is shutting down in early June for a month and a half or so, to re-tool, and shift to the 2012 model. During this shut down, QA is still being performed on the remaining 2011 models, right. In other words, the last batch of 2011's aren't going to just sit idle til Mid July during the line shut down, correct?
During this shut down, QA is still being performed on the remaining 2011 models, right. In other words, the last batch of 2011's aren't going to just sit idle til Mid July during the line shut down, correct?
I've never worked in a plant, but GM can't invoice the dealer until the car clears QC, so I can't imagine them just sitting on all that inventory. I'm sure they have a way of shipping it out ASAP.
jeffhre 05-18-2011, 02:49 PM This is probably just me venting... I don't see anything new @ chevroletconnects.com I have been at 3400 since 4/20
I call up the general VA # this morning to try and get some info, and she speaks to a different department, and comes back and tells me the TPW is just an estimate, and it can take up to 2 weeks after the TPW for a car to be built.
Now as someone who owns a few businesses, I understand estimates, and have no issue with that. However When I see others post here who have moved to 3400 after me, and already have a car built, and shipped, that concerns me.
So in short. I'm disappointed that it would appear other cars/orders have been put in front of mine, while I spend 500 hundred+ of dollars in gas a month to foreign oil companies, and would much rather be giving that to GM, a Local company.
It's very frustrating to see every slip in time from the order process to the build and delivery. That is part of the extraordinary transparency that GM has created for this car. Right now, there is no inventory, most of the cars are akin to a custom build, from a huge corporation no less.
Although I've never ordered a Bentley, or even a Lexus, but aside from the dealer experience, I'd find it hard to imagine that I would get more help than a personal VA provides and more complete information than is offered on chevyconnects.
Chevrolet Customer Svc 05-20-2011, 10:43 AM @ BrentW
I am very sorry to hear about what you are going through, I do apologize, I completely understand your frustration. We will look into this further and try to find what is causing the delay. I have been monitoring the order number which you have provided to me via Facebook daily. As soon as I see a change in production code or when we discover the reason behind the delay, I will definitely notify you.
Volt Advisor Trevor
Chevrolet Volt Advisor Team
BrentW 05-20-2011, 10:50 AM Thanks Trevor,
I can fully understand delays due to part shortages, or other things, it is just frustrating when I see a few other orders move faster, ahead of their TPW, and mine is a week or so behind, with no more detailed info. (Is it an issue with the paint color, or some other option?)
Also, Trevor, can you comment on my above question about the QA process once the line is shut down?
Thanks!
Brent
Chevrolet Customer Svc 05-20-2011, 03:30 PM Sure thing Brent. I will check into it, but I am sure that they will clear the plant out first so they can retool it for the 2012 MY. Like I said, I will look into that further. In the meantime I will check your order status on a daily basis and let you know of any changes. I will stay in contact with you until we get this resolved.
Volt Advisor Trevor
Chevrolet Volt Advisor Team
BrentW 05-20-2011, 03:32 PM Thank You
I was thinking about this some more, and I think if my VA called me at some point and said, there is going to be a delay due to xyz (Paint issue, part shortage, etc.) I would have been ok with that, but the lack of info, and the attitude of, "oh well it can take up to 2 extra weeks..." (After I had to call after my TPW to get info) is what concerns me.
runalittle 05-20-2011, 03:58 PM I feel for you. I am in Michigan and first put my name on the list last August. My current status is almost identical to yours. I am anxious to get it done so I can start figuring out everything else. Not sure if I want to buy or lease and I want to get with DTE to get in line to get a level 2 charger.
One of the reasons I am willing to be an early adopter is that if we don't take the leap, no one ever will. I kind of expect the process to be a bit rough and I won't be surprised if there are not a few other issues that come up later. It will be nice when we get our cars though.
04/08/2011 (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
04/11/2011 (2000) Order accepted by GM. Dealer used allocation to place order into production.
04/12/2011 (2500) Order preferenced. Order pulled to the production system.
04/12/2011 (3000) Order accepted by production control. Parts being ordered and production process is underway.
04/20/2011 (3100) Order available to sequence.
04/20/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
04/22/2011 (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
WopOnTour 05-20-2011, 04:08 PM This topic has come up before. (mostly back in Dec-Jan when there was a mad panic about the reception of the first wave of Volts)
I can tell you GM certainly wasn’t expecting the intense scrutiny of their manufacturing, shipping, and delivery processes of a special order vehicle. In the past this discussion was reserved strictly between GM>dealer and then dealer>customer.
Most of these logistic systems (such as the build status codes) have been "internal only" for so many years most of us have just gotten accustomed how inaccurate they can be. This isn’t like ordering an iPod on-line or buying something off eBay. Things can happen during the manufacturing run of cars and trucks that can ultimately delay the delivery of any vehicle for days, weeks, or even months and that hasn’t changed just because it's a Volt. Delays can be for a myriad of reasons and often can affect only particular cars "in the pipeline" and can result in certain orders being satisfied before others that might have even been placed/preferenced later. (Nothing new)
So given that I wouldn’t expect anyone including the Volt advisors to be highly confident in any sort of projection of delivery until such time as the vehicle has actually reached shipping stages.
My best advice would be just to relax, accept things will progress as required and neccessary for your particular combination of equipment and will get to as soon as potentially possible given all these variables.
Don't Worry- Be Happy!
WopOnTour
ctdeng0 05-20-2011, 05:27 PM I think we all would love to get are our vehicle the day we order it, but that is not going to happen.
I could be wrong but can you get any info on the status of the build from any other manufacture ?
BrentW 05-20-2011, 05:47 PM To address the comments about what other companies do, that really doesn't matter. I'm not trying to be a jerk, I understand things pop up to delay the build, my main issue is the lack of info about such a delay.
As far as what other car companies do, that doesn't apply, I didn't order a car from another company. I order a Chevy, and their process is the only thing that applies.
as an example, I own a few companies. I don't base our customer service on what other companies do, or don't. I base them on what I feel we should do as a company. So trying to compare the order status Chevy provides to what other car companies provide, doesn't mean anything to me. Just because other companies are poor at something, doesn't mean Chevy should be.
Many people here praise the VA's and Chevy has a great concept with this team, but there is much room for improvement, some of which I have outlined here.
I never expected to drive off the lot with the Volt when I ordered it, and fully expected to wait the 7-8 weeks the dealership quoted me once the order was entered into the system, that clearly won't be met, as the car hasn't been built yet. all I'm asking is for info, and I really don't think that is asking too much.
WopOnTour 05-20-2011, 06:38 PM So trying to compare the order status Chevy provides... Ahhh. I think we're getting to the root of your concern. First of all, where exactly are you getting this data?
You DO know that the chevyconnects website IS NOT actually a General Motors website and the data it provides while not technically "unauthorized" it still IS NOT being provided directly by GM as a service to potential customers.
Despite what some people try to make it out to be, this still is a system meant to be used internally by GM and it's dealers to track the status of a particular car or truck order. Chevyconnects merely "taps" into various databases (allegedly with permission) and attempts to make the sales experience a bit more exciting and fun by being able to observe and track the status of your car along it's way to your driveway.
However in this case, (and a few others as many of the first wave of owners can attest) it appears to be creating more exasperation than excitement and fun.
Again, I would suggest that you continue to speak with your Volt advisor and/or dealer weekly to (hopefully) receive any updates as to your Volt's status.
Good Luck!
WopOnTour
BrentW 05-20-2011, 06:45 PM I agree 100% with you, but I'm basing things on the TPW both my Dealer, and VA gave me (5/9), both authorized by GM to provide me the info.
Again, I think my venting, may have been mis-interrupted by a few here. I understand issues pop up, and if my VA or dealer was forth coming with such info, my view would be very different then it is currently. Either way. I understand it is what it is, and nothing will change. This was just me venting.
WopOnTour 05-20-2011, 06:56 PM I agree 100% with you, but I'm basing things on the TPW both my Dealer, and VA gave me (5/9), both authorized by GM to provide me the info.
Again, I think my venting, may have been mis-interrupted by a few here. I understand issues pop up, and if my VA or dealer was forth coming with such info, my view would be very different then it is currently. Either way. I understand it is what it is, and nothing will change. This was just me venting.Understood. I was basing my assumptions on your signature string which alludes to data collected off chevyconnects due to the format. (and like I said became the source of a lot of confusion, anger, and discussion just a few months back)
While I think most Volt owners appreciated being able to obtain this data, for some it merely created additional frustration.(for much of the same rationale behind your own)
I do not believe anyone you've spoken to would be intentionally "withholding" information about your car, more likely just giving you all they have to this point.
So barring upper management sending someone on a "Volt Hunt" in Hamtramk its about the best they can do. There isn't really a lot of internal communication infrastructure for someone like a Volt advisor to just call up someone at the factory and ask "Just what the #$% is the hold-up with VIN B123456??" Just doesn't work that way. (not saying it shouldn't - just saying it doesn't) ;)
Sometimes "venting" is good, so we're all here to offer you a shoulder to cry on.
Hope you hear something more very soon.
WOT
Rusty 05-20-2011, 07:30 PM I understand issues pop up, and if my VA or dealer was forth coming with such info, my view would be very different then it is currently.
GM's gotten a lot more transparent with the Volt than they've been previously, but there are still some black holes and dark spots in the production path.
Not only is CheveroletConnects not part of GM, neither are the Volt Advisors as far as I can tell. My understanding is that GM is contracting that effort out. Often the VAs have great access to information on your car. But often they don't have any more access then the next guy.
Likewise, your dealer isn't GM either. So there are limits on what information they can get too.
Seeing cars stuck at 3800 and 4B00 can be frustrating. Seeing one stuck at 3400 seems unusual to me. But short of getting a direct response from Hamtramck, I don't know of a way to find out why. And normally none of the three resources I've mentioned (CC, VA, or Dealer) have direct access (or indirect, for that matter) to that sort of info.
BrentW 05-20-2011, 07:50 PM That is interesting about VA's not be direct GM employees, however if they are contracted by GM, to a consumer, the VA's are still acting on behalf of GM. CC is certainly a 3rd party, no disagreement there.
I would think, and I'm admit, I know very little on how this whole process works, if the process is able to produce a TPW (Target Production Week) There is clearly a flow, builds follow. Every build is assigned a TPW, and that info, as far as the Volts go, is passed along to the consumer. Now, this is just my thoughts, but there should also be a process that can be followed if something pops up to change the TPW.
Even just some type of database report that could on be run on Monday (or some other day) for all order #'s that had a TPW of the previous week, and any order not built, could be flagged, and either a VA calls the consumer, or more research is done, or something. I just think there is some room for improvement. And as you said, this is the 1st time GM has done something like this, so I understand there are bugs to fix, and maybe this thread brings some of those to light.
I'll be honest, my biggest fear is my order is "lost in Hamtramck", and the line will shut down, and my order will be MIA. I know this is far fetched, but the closer we get to shut down, the more possible that is. I'm not worried about that yet, but after memorial day, I may be if there is no VIN yet.
JetJock 05-20-2011, 11:31 PM +1 on me being pretty pissed about my order. It is official.....today marks one full month of "bayed and ready to transport". Get this, I was told on April 22nd that the car will be shipped "any day" to my Lansing dealer. Hmmmm, 28 days later and still no word what is going on! Based on the info I was given back on the 22nd, I put my Lexus up for sale. I had a neighbor want to buy it but I had to put him off for weeks because I had NOOOOO usable information about why my Volt isn't making the 1.5 hour trek to Lansing. I couldn't put my neighbor off any longer and to keep the peace, I sold my car beginning of this week. So, it's official, I am without a car. Here is the good news.....my dealer agreed to pay for a rental at least until the middle of next week since they have many people working on why I don't have my car 30 days after completion. Lets hope I can get it by Tuesday or I am screwed. Yeah, I know it was silly to sell my car but it's really the lack of info about the status of mine that is really frustrating, besides, I ordered mine in NOVEMBER!!
boogio 05-21-2011, 05:35 PM +1 on me being pretty pissed about my order. It is official.....today marks one full month of "bayed and ready to transport". Get this, I was told on April 22nd that the car will be shipped "any day" to my Lansing dealer. Hmmmm, 28 days later and still no word what is going on! Based on the info I was given back on the 22nd, I put my Lexus up for sale. I had a neighbor want to buy it but I had to put him off for weeks because I had NOOOOO usable information about why my Volt isn't making the 1.5 hour trek to Lansing. I couldn't put my neighbor off any longer and to keep the peace, I sold my car beginning of this week. So, it's official, I am without a car. Here is the good news.....my dealer agreed to pay for a rental at least until the middle of next week since they have many people working on why I don't have my car 30 days after completion. Lets hope I can get it by Tuesday or I am screwed. Yeah, I know it was silly to sell my car but it's really the lack of info about the status of mine that is really frustrating, besides, I ordered mine in NOVEMBER!!
I am getting really discouraged. My car has only been @4B00 (bayed) since 5/12 but still, ship the car or I will jump ship. At this point I have been in a rental (@800.00/mo) because like a fool, I a sold my Vette. GM accepted the order on 4/4 and actually completed it before the TPW of 5/16. You are in Lansing and you can't get your car and I am in Los Angeles, a 14 day train ride away. Can someone say definitively why cars are just sitting and not shipping. If it is true that the dealer can't be invoiced until the car has cleared QC, then they should be pissed as well because they have been invoiced. I am sure they are not sweating it as all Volts in this neck of the woods are going for above MSRP. I am only paying 1k over and that is considered a deal. I wonder, does my dealer have more info available to them regarding the status than I do? With all the tracking info that is available I find it doubtful. If my car were to ship today (lol) I still wouldn't see it until the end of the first week in June. Another $800 down the toilet. I hope a Volt Advisor chimes in and sheds some light. (order #PMPRF9). I was told by my dealer 6 to 8 weeks max. I was not hemorrhaging cash for the rental I would not be so impatient, but all the moves I made were based on the information I received when I placed my order.
marlow 05-22-2011, 12:29 AM I heard from another dealer in Michigan, that he was having troubule geting any GM cars out of Detroit, somthing about a car hauler strike. The ones not on strike are swamped with deliverys to make.
The dealer may be able to send someone to Detroit to pick it up.
JetJock 05-23-2011, 11:14 AM It's 5/23 and my car was produced on 4/20 and STILL NO INFORMATION!!! No one knows why I am going on 5 weeks since my car was produced and 7 months since I ordered it and I don't have my car. I was pretty gung-ho that Chevy was going to do this right and, while I am sure the car is great, this experience of buying the car is total crap. Nicely done Chevy. I was told dealers close to the factory can not pick up the car (my dealer is 1.5 hours away from factory!!!) as per a GM directive. How incredibly disappointing.
boogio 05-23-2011, 01:47 PM Well, I am happy to say that I got a Volt, not the one I ordered mind you but one a dealer 40mi (Glendora Chevrolet) away just took delivery of. (exactly the like car I ordered) Black on Black Loaded. And I got it with no markup!! My original dealer who I am very friendly with said he would do the same thing and just will use my car as stock. I got lucky! Used 0.17 gals of gas on the way home but I was bookin' it. Sport mode really has a surprising amount of balls!
So start checking other dealers inventory, you might get lucky as well!
BrentW 05-24-2011, 03:07 PM I just got off the phone with a VA, and after some research, she was able to tell me my Volt has been built, and provided me with my VIN. I have # 3945
So now, I wait for QA, and the process to ship.
BrentW 05-25-2011, 09:51 AM Just one more update to my order, which is now bayed:
04/04/2011 (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
04/04/2011 (1102) Order entered via web.
04/11/2011 (2000) Order accepted by GM. Dealer used allocation to place order into production.
04/12/2011 (2500) Order preferenced. Order pulled to the production system.
04/12/2011 (3000) Order accepted by production control. Parts being ordered and production process is underway.
04/20/2011 (1102) Order entered via web.
04/20/2011 (3100) Order available to sequence.
04/20/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
04/20/2011 (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
05/24/2011 (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
05/24/2011 (4000) Vehicle available to ship.
05/24/2011 (4150) Invoiced (order is invoiced to the dealer).
05/24/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
Chevrolet Customer Svc 05-25-2011, 11:38 AM Brent,
I just wanted to say congratulations again and I can't even begin to tell you how happy I am for you now that we have a little more information on its whereabouts. We will keep an eye on it for you and if we get any word on when it may possibly be shipped we will let you know!
Volt Advisor Trevor
Chevrolet Volt Advisor Team
boogio 05-25-2011, 01:17 PM Just one more update to my order, which is now bayed:
04/04/2011 (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
04/04/2011 (1102) Order entered via web.
04/11/2011 (2000) Order accepted by GM. Dealer used allocation to place order into production.
04/12/2011 (2500) Order preferenced. Order pulled to the production system.
04/12/2011 (3000) Order accepted by production control. Parts being ordered and production process is underway.
04/20/2011 (1102) Order entered via web.
04/20/2011 (3100) Order available to sequence.
04/20/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
04/20/2011 (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
05/24/2011 (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
05/24/2011 (4000) Vehicle available to ship.
05/24/2011 (4150) Invoiced (order is invoiced to the dealer).
05/24/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
Hey Brent, Mine was bayed since 5/12 and is Still bayed. I wound up buying one in town. I got lucky. I hope that yours actually leaves Michigan quickly.
BrentW 05-25-2011, 01:35 PM Thanks I have my fingers crossed on the time frame. But I hope mine doesn't leave Michigan :). I'm about 20 minutes from the plant
Hey Brent, Mine was bayed since 5/12 and is Still bayed. I wound up buying one in town. I got lucky. I hope that yours actually leaves Michigan quickly.
I don't know the details of your understanding with your dealer but if I placed a custom order I wouldn't bail absent some reason for doing so -- charging over MSRP, not being straight, etc.
BrentW 05-31-2011, 10:53 PM I think I'm very close, no word from the dealer yet, but CC shows me:
Cassens Vehicle Tracking
VIN: xxxxxxxxxxxxx3945
Ship Date: 2011-05-31
Ship Time: 5:09 am
Del Date: 2011-05-31
Del Time: 12:30 am
Motown1999 05-31-2011, 11:21 PM My Volt, #3399, has been bayed and ready to ship since May 2. I was starting to worry that there was something wrong with it. Reading all of these posts shows that this delay seems to be pretty typical. My optimistic interpretation is that the delay must be part of a standard post-production quality control testing process for a novel vehicle. After all, as this article in Wired points out, http://www.wired.com/autopia/2010/11/chevy-volt-king-of-software-cars/, the Volt has 2 million more lines of code than the Boeing 787 Dreamliner. The alternative interpretation is that there must be a lot of Volts sitting on the lot in Hamtramck waiting for a missing part from a factory damaged by the Japanese tsunami or a repair due to some flaw in production.
Motown
kbavoca 06-01-2011, 03:24 PM My Volt #3850 reached 3800 on May 19th, after having been at 3400 since April 22nd. It is a slow, frustrating process, especially when you see some vehicles go from 3800 to 4B00 in one day! I keep telling myself that a better vehicle will emerge from the "quality control process"! Another week, or two, or three.........will be fine?
Brittt1 06-01-2011, 04:04 PM My Volt #3850 reached 3800 on May 19th, after having been at 3400 since April 22nd. It is a slow, frustrating process, especially when you see some vehicles go from 3800 to 4B00 in one day! I keep telling myself that a better vehicle will emerge from the "quality control process"! Another week, or two, or three.........will be fine?
I see you are from NoVa, who is your dealer and when did you get the allocation to put your order in?
kbavoca 06-03-2011, 02:59 PM We purchased this Volt on April 28th from Ourisman in Alexandria, with the help of Volt Advisor, Kelly - - after our original Volt order from March 17th from Country Chevrolet in Warrenton "went away"? At the time we purchased this Volt it had a build date of May 16-20, that had been set on April 22nd. A week later, we found that it was an "extra allocation" for Ourisman that had not yet been bought by anyone - - the dealership had ordered it in the system on April 7th.
MarkAD 06-03-2011, 03:01 PM Mine went 3800 on May 19 also, 4B00 on May 26.
kbavoca 06-03-2011, 09:14 PM Congratulations, Mark! Hope that our Volt gets the 4B00 early next week? I've read that they can be in "quality control" for up to 3 weeks - - I hope that is a maximum, as our Volt is in the 3rd week now! SPX will be scheduling our charger installation for the 3rd or
4th week of June - - it could beat the Volt here!
MarkAD 06-04-2011, 11:25 AM It's been invoiced to the dealer which means the dealer now owns it. It's hard to believe that it would still be in QC and invoiced. I'm hoping it's just waiting for the right truck to show up and move it those 20 miles to the dealer.
MarkAD 06-08-2011, 08:59 PM Well, still waiting . . . three weeks since it was produced . . .
05/19/2011 (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
05/26/2011 (4000) Vehicle available to ship.
05/26/2011 (4150) Invoiced (order is invoiced to the dealer).
05/26/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/31/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
06/02/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
06/07/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
Chevrolet Customer Svc 06-09-2011, 12:25 PM Sorry to hear you have been waiting so long MarkAD. What may be going on is your Volt is going through quality like every Volt goes through. There is no time table as to how long this may take unfortunately.
Volt Advisor Trevor
Chevrolet Volt Advisor Team
kbavoca 06-10-2011, 08:54 AM My Volt #3850, that reached 3800 on May 19th, finally got out of "quality control" on June 7th, after 18 days, and moved to 4300 on June 8th. It is now at the New Boston rail transfer yard outside Detroit waiting for its train ride to Annapolis Junction, outside Laurel, MD., and then by truck to my dealer. There is hope for us all!
Chevrolet Customer Svc 06-10-2011, 12:46 PM That's great kbavoca! Doesn't sound like it will be much longer!
Volt Advisor Trevor
Chevrolet Volt Advisor Team
MarkAD 06-14-2011, 11:28 AM #3859 is on the road!!!! picked it up yesterday.
Chevrolet Customer Svc 06-14-2011, 11:41 AM Congratulations MarkAD!! I know it's been a long process for you, but it is definitely worth it in the end. Enjoy!
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