: GM deal with your dealers ignorance please



aliendroid
10-04-2008, 12:27 PM
I went into a chevy dealership today to get a cobalt XFE. The first dealership I called the salesperson told me the Malibu got the same EPA as the cobalt XFE and then told me the pricing was about the same and that he wouldn't be able to find me a 2009 cobalt XFE to test drive. So even before I got to the lot he was trying to change my mind from cobalt XFE to a malibu and he was either stupid or lying. So please tell your people to learn about their products and not to lie to people, Cobalt XFE 37 mpg highway and the best malibu (hybrid) is 34 mpg highway, not the same and certainly not similar in price. I bet he thinks the cobalt XFE gets 33mpg. Really stupid and lost his sale. GM is lucky he didn't lose the car sale for chevy but I was determined to find the cobalt XFE.

The second dealership I called the salesman didn't know anything about the cobalt XFE but he was new. They didn't try to sell me or change my mind on anything and in fact found the most stripped down car possible for me. 4 door XFE, no options or anything 15,100 msrp etc. If you asked about the vette the salesman knew a lot, but the cobalt XFE, nada, although he was very honest and didn't try to sell me anything more expensive. It's time for GM to require their dealerships to KNOW something about the fuel efficient options.

I've had bad experiences from toyota dealerships also but nothing of the level of ignorance from salesmen about a car that was on the lot. I told the salesman the XFE is rated at 37 mpg and he said no the cobalt ranged from 33-35. As we were walking by the cobalts I saw a sticker for 26/37 and sure enough it was a 2 door, XFE LS stick shift most basic model possible and I pointed it out to him and he seemed surprised.

OPEC SUCKS
10-04-2008, 10:53 PM
Don't get the best and the brightest at the dealers lots. Their best is not what's best for you. If he sells you something you don't want, he is a successful "salesman". Do you personally know any salespeople ?? It's their job. Remember the Saturn dealers ? Thats why they did it that way. And sure enough, GM killed Saturn as sure as they killed Isuzu and will probably kill themselves.

Props to you that you know what you want and demand to get it your way. :)

What do you think will happen when they produce 10,000 VOLTS with a waiting list of 50,000 buyers, and a demand for 6 times that ? They will have a feeding frenzy. So, we may end buying a Honda or a Nissan hybird, at least they will be made in USA.

igotzzoom
10-09-2008, 08:56 PM
I'm not surprised. I almost always know more about the cars than the salesmen. They're just drilled on "closing the deal." In terms of actual product knowledge, car salespeople are generally pretty pathetic. The exception is some of the higher-end brands. They tend to be a little more knowledgeable, but if you're talking about mass-market brands, they just try to put the hustle on you to make a quick commission.

Geoffrely
10-19-2008, 12:38 AM
:):):)
very good !

Xzlon
10-19-2008, 09:17 PM
We went with our son and daughter-in-law to look at cars. They were interested in the Ford Fusion and ask the salesman if it was available with electronic stability control since the one on the lot did not have it. He said that they did not need stability control a car like the Fusion. They would only need it on something like an Explorer that had a tendency to roll over.

WopOnTour
10-21-2008, 12:13 AM
Don't get the best and the brightest at the dealers lots. Their best is not what's best for you. If he sells you something you don't want, he is a successful "salesman". Do you personally know any salespeople ?? It's their job. Remember the Saturn dealers ? Thats why they did it that way. And sure enough, GM killed Saturn as sure as they killed Isuzu and will probably kill themselves.

Props to you that you know what you want and demand to get it your way. :)

What do you think will happen when they produce 10,000 VOLTS with a waiting list of 50,000 buyers, and a demand for 6 times that ? They will have a feeding frenzy. So, we may end buying a Honda or a Nissan hybird, at least they will be made in USA.

Give your head a shake buddy, GM sales people are no different than any other. Has nothing to do with Corp policies or even what type of car, fridge, matress, computer system, where it's made, how it's made, or anyhting else important about what they are they are selling. It's all about the sale. It's the nature of the beast...
WOT

J Man
11-23-2008, 02:31 AM
Sadly this is one of the biggest things that hurts a car company.