Now that the Chevy Volt program is on the home stretch with an eye towards launch in less than a year, GM has created a new position, director of global Volt marketing. Maria Rohrer has been assigned the job, and I had the chance to sit down with her for a brief Q&A.
What’s your position?
I am the director of global Volt on the marketing side.
I work on coordinating with all of the countries around the world developing the global Chevrolet brand. I will have global Volt launch marketing responsibilities including here in the US.
Is launch marketing a new chapter? It wasn’t talked about a year ago.
It was not. With my appointment, I came in so many days ago with global marketing responsibility already. And since Volt will be global in nature. It will be here, it will be in Europe, it will be in China, it will Be in Canda. It’s primarily global. From that standpoint it makes sense to look at it from a global standpoint. We do have very capable peole on the ground running the Chevrolet business. So we’re going to be coordinating with all of the countries where its going to be going.
How many countries will the Volt eventually be available in?
It’s a sizable list in Europe plus China, Canda, and the US.
How about South America?
Not right now
India?
Not right now.
Not Korea or Japan?
No.
Do you already have a clear internal roadmap for US rollout of the Volt?
We are putting the plan together as we speak. So stay tuned, we are going to make announcements as we get closer and closer to launch.
It will start regional and eventually get to national. Chevrolet is a national brand.
What are the pros and cons to a simultaneous rollout everywhere in the US at once as opposed to just California first? People on my site are all around the country and want it now.
There is a very strong sense of acceptance of this kind of vehicle in California. That’s number one.
You think the demand is greatest there?
The demand is absolutely the greatest there. It doesn’t mean we wont have demand elsewhere, we definitely will. Volt is the kind of vehicle that is gaining lots of different traction all over the place. I think people in California understand what it stands for, what its all about, are open to diffent propulsion systems, and this is a market that will receive it from day one very very well.
Absolutely it is our intent thought to make it as national as possible. Strategically the California market early on makes a lot of sense.
I am struggling with that, what’s the downside of letting everyone have it all at once?
There is no downside but, for example, I spent a lot of years at Saturn. My background is such that I am incredibly interested in pursuing the customer experience as we roll this out. So there is a whole separate element separate from the rollout which is making sure that everywhere we go that we can actually nail the custom experience as we go. That is incredibly important to this vehicle and to the company. Doing it haphazardly I think will jeopardize that.
So you’re saying a slow careful gradual rollout?
I’m not saying slow. I’m saying careful and calculated making sure that the customers that are buygin into us absolutely have the kind of treatment, the kind of service, the kind of experience that I would expect them to have for something that is as unique and unusual as our electric vehicle.
What kind of special treatment are the early buyers going to get?
We’re still working on that . Clealry with our renewed and refreshed dealer body, healthier with a greater sense of how we have to take care of our customers, at Chevrolet we’re absolutely going after the best experience. With an electric vehicle there are just going to be needs that are different than for the rest of the vehicles in the showroom.
You mean servicing?
Yes. Its a different propulsion system that they haven’t seen. It will require education training and a different level of attention. The role is to treat everybody wonderfully in the Chevrolet stores. The vehicle by itself technically will require some different knowledge bases and different certifications that we will have.
I want to be very sure that we are securing that relationship and that experience as we go.
How about the issues if installing 240V chargers being a unique part of the buyers experience. Do you forsee a potential problem there? For example BMW with the MINI-E program had a difficult time getting chargers approved by some local municipalities.
Im not worried about it but I’m cognizant of it because of some of the feedback we’re getting is just like what you say. We are looking at whether that is something that we would want to do. I think as I look at the nature of the consumers we are likely to get, there are a lot of consumers that already have 240 running. Most people have 240 lined up already, whether its in the garage is another story. I’m taking all of that into consideration. Is that something that we want to do or, if people coming to us are very capable in some cases they may just want to do it themselves?
You might give them that option?
We might. We are learning from all the feedback that we’re getting.
Can you give me a picture about how long its going to be from when the first market gets it until every market gets it in the US?
Hard to say at this point, but it all depends on how we secure the customer experience along the way.
Would you consider working with the GM-Volt.com Want List in some way?
I won’t say no at this point.






