Recently, I and the rest of my Sales Team completed the first of several ‘training modules’ from General Motors to get us prepared to demonstrate and sell the 2011 Chevrolet VOLT here at
Singh Chevrolet. Lyle was kind enough to ask me to review it with you.
For those of you looking for the bottom line: No. It did not tell us the size of the gas tank or the actual MPG while driving in Charge Sustaining Mode. Not yet. But to be fair, it is only Module 1. There are still a few weeks to go before the demo model will arrive in our showroom and more training modules will be sent soon.
I can assure all of you that everyone would pass the ‘final exam’ based only on what you have read here on GM-volt.com.
But, there were some interesting bits of information not previously shown here — So, listen up class! Here are some of the highlights:
We reviewed the Basics:
Electric Motor: 150 HP – 273 FT/LBS Torque
Top Speed: 100 MPH
They also showed the complete video that we have all seen here, and on chevrolet.com/volt — the one with the blonde spokesmodel narrating while the animated demo plays behind her.

Competitors were covered: Nissan Leaf, Fisker Karma, Coda Automotive, Ford Electric Focus, Tesla Roadster and Tesla S models, Toyota Prius and Plug-In Prius. As with all training for any given product, the benefits of “ours-over-theirs” were given.
The Chevrolet.com/Volt website is proudly promoted throughout the training module. Walkaround Videos are coming soon to that site, and will have all of the information that I am writing about today.
Most of the training focuses on a review of GM CSI requirements and how they are even more important for the VOLT. The Goal: “A completely satisfying sales experience.”
‘Must Know’ Features Salespeople should use in every presentation, demo drive and delivery:
Under the Hood: If the vehicle is “ON” and you open the hood, the ICE Generator will start, letting you know that the vehicle is on and operating.

A) Engine Coolant Surge Tank and Pressure Cap
B) Engine Air Cleaner/Filter
C) Engine Oil Dipstick
D) High Voltage Battery Coolant Reservoir and Pressure Cap
E) Engine Cover
F) Engine Oil Fill Cap
G) Power Electronics Coolant Reservoir and Pressure Cap
H) Brake Fluid Reservoir
I) High Voltage Cables (Orange)
J) Remote Positive (+) Terminal
K) Power Electronics Module
L) Windshield Washer Fluid Reservoir
M) Remote Negative (-) Terminal
N) Engine Compartment Fuse
Driver Information Center:

Some of the ‘unique’ messages shown on the DIC are:
Battery Cooling Active
Service High Voltage Charging System
Charge Cord Connected
Tutorial is available while car is in ‘Park’.
Driving Modes:

Normal – Is the default drive setting and the most efficient driving mode.
Sport – Electronically reconfigures the accelerator pedal response to provide quicker application of torque in sport driving situations. It doesn’t increase the power it just provides quicker response.
Mountain – Automatically adjusts the propulsion system to provide needed power when driving up steep long mountain grades. These conditions are defined as high altitude with greater than 5% long grade. Used rarely, it should be selected before entering mountainous terrain. This setting can limit EV Range and power, but may be needed to maintain posted speeds above 60 mph and up.
Avoid ‘riding the brake pedal’ when driving downhill. Instead, let the regenerative brakes help slow the vehicle down while recharging the battery at the same time.
“Electric Range is maximized at speeds of 50 mph and below. Higher speeds use more energy and can significantly reduce electric range.”
“The vehicle recovers energy while coasting and braking in ‘Drive’ or ‘Low’.”
Configurable Instrument Cluster:

Basically, when EV Mode, the ‘Fuel Gauge’ is grayed out. When in CS Mode and generator is on, the ‘Battery Gauge’ is grayed out. Switching from EV to CS Mode is usually so seamless and quiet, only the changing gauges actually lets the driver know it happened.
Maximizing Efficiency and Range:

“Vehicle Performance Feedback” is accessed by pushing the ‘leaf’ button on the center stack. You will then see 3 corresponding buttons on the touch screen:
1. CHARGING: Accesses three charge modes, “Immediate”, “Delayed Departure Time” and “Delayed Rate and Departure”.
2. POWER FLOW: Displays a series of screens that show the flow of power between the engine, the electric drive unit and the high voltage battery.
3. ENERGY INFO: Brings up screens showing a summary of usage information since the last time the high voltage battery was fully charged. (Distance traveled in each mode and average fuel economy.)
Factors affecting Range: Ambient Temperature, Driving Technique, Terrain.
Climate Control Modes:

FAN ONLY: Air conditioning and heat are turned off. This is the most efficient setting.
ECO MODE: Air conditioning and heat are controlled to balance comfort with fuel economy.
COMFORT MODE: Full manual control of air conditioning and heat. This is the least efficient mode.
It is recommended that you ‘pre-condition’ the vehicle while plugged in, before starting to drive. Also, the heated seats use less electricity than full cabin heating.
Centerstack Display:

The 7-inch, high-resolution display is the primary interface. Also used for Navigation system. AM/FM/XM/CD/DVD/MP3 playback is standard. Use the centerstack buttons, touchscreen buttons or steering wheel controls. Built-in 30 gigabyte drive can store about 7,500 songs.
Interior Quiet:

The VOLT is so quiet that sounds normally drowned out by road and driveline noise can sometimes be heard while driving.
The gasoline generator will NOT have a normal “starter sound” when energizing, but it is noticeable. The generator runs at a fairly constant speed so there is no change in sound with the accelerator, but it may increase at times like when under load in Mountain Mode. “Pump sounds” in relation to the heating and/or cooling of the battery pack may be heard even after the vehicle is parked. This is normal.
Keyless Start & Cabin Pre-Conditioning:
Key Fob has buttons for Unlock Doors, Lock Doors, Charge Port Door Release, Remote Vehicle Start, and Panic Alarm. Using the Remote Start does not always start the generator. It just ‘wakes-up’ the car to pre-condition the interior.
To Start the car, Press Brake Pedal and push Start Button. The same to turn off the car.
Charging the Car:

Push the charge port door release button when car is in Park. Plug in 120-volt portable charge cord, or the 240-volt charging station cord.
It takes about 10 hours with 120v and 4 hours with 240v.
Adding fuel: Press the fuel door button on driver’s door. System is pressurized so it takes a few seconds for pressure to equalize, then the door will open to the ______-gallon tank.
Drivers who find they use the generator very little should try to keep tank only 1/3 filled most of the time.
Warranty:
The Driveline components are covered 5-years/100,000 miles.
The Lithium Battery is covered 8-years/100,000 miles.
“Chevrolet Connect” powered by OnStar:

Remotely monitor and control these items:
• Current Charge Status
• Next Scheduled Charge
• ETA to Charge Completion
• Setup Charging Start Time (later in evening when rates are lower)
• Remote Start
• Unlock Doors
• Pre-Condition car while plugged in
• Sends Text or Emails to you for ‘Charge Reminders’ or ‘Charge Interrupted’ notices and ‘Charge Completion’
• MPG Efficiency
• Odometer Readings
• Electric Miles Used
• and more…
These were the main items shown in this first of several training modules for the Chevy Salespeople. That is all I have for now. When the next one comes in, I hope to report more so that you too can be a “Certified Chevrolet VOLT Salesperson”, or embarrass one who isn’t.